• You’ll be asked to select a delivery method during checkout.

• Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order + is being processed.

• When you place an order, we will estimate shipping + delivery dates for you based on the availability of your items + the shipping option you choose.

• We do offer Free Standard Shipping for domestic orders $55.00 USD or more within the continental United States. Standard Shipping is determined through our US Postal Service.

• Please also note that the shipping rates for most of our products are weight-based. The information on each product can be found on its detail page.

• Once your order has left our studio, you will receive an email notification with your tracking information.

• Shipping rates are calculated by each carrier + not by The Fragrant Notes Co. 

• Holidays may affect shipping + cause delays. Please plan accordingly. Our goal is to continue to get your items to you as quickly as possible!

We are currently shipping only to the contiguous U.S., but are hoping for the possibility to expand in the near future!

Damages + issues

• Please inspect your order upon reception + contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue + make it right.

Returns

• For health + safety reasons, the eligibility for returns or exchanges is if your order is incorrect or damaged. You’ll need the receipt or proof of purchase.

• We do want your order to be correct + undamaged! So we ask that you please inspect your order upon receipt + contact us immediately if the order is defective, damaged; or if you receive the incorrect item, so that we can evaluate the issue + make it right.

• We have a 48-hour return policy, which means you have 48 hours after receiving your item to request a return.

• To start a return, you can contact us at thefragrantnotesco@gmail.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how + where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thefragrantnotesco@gmail.com. 

Refunds

• We will notify you once we’ve received + inspected your return, + let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process + post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at thefragrantnotesco@gmail.com.

• Refunds/exchanges are not available based on scent. Scent descriptions are provided with specific fragrant notes for each scent; detailed specificity is included.

• We appreciate this + it's important to know that the way we experience scents can vary from person to person.

• All fragrances + essential oils are calculated into recipes within IFRA standards. Also note, unscented products may also have a slight scent due to the ingredients used in our recipes, or surrounding soaps. No fragrance or essential oils are added to the fragrance-free products. 

*The Fragrant Notes Company makes no medical claims that any of the ingredients or products listed will cure or heal. We are not medical or health professionals. The main purpose of soap is to cleanse.  We recommend speaking with your health care provider prior to using any skin care product, especially while pregnant +/or while nursing.

Please check through the following list of common scenarios before contacting The Fragrant Notes Co.:

• Your carrier may have chosen to place it in a safer location. Be sure to check any location that would potentially be out of weather hazards, such as: garage, exterior doors, porch, etc.

• As some packages do come separately from your day to day mail, be sure to check your mailbox again.

• Check with anyone else in your home that possibly could have accepted it.

• In those rare situations where your package shows 'delivered', it could still take an additional 24 hours to arrive. Contact your local Postal Service if it has been over 24 hours since your 'delivered' status, as your package could have been delivered to your neighbor by mistake.

• If you suspect your package has been stolen, please make contact with your local Postal Service before contacting The Fragrant Notes Co.